Part-Time Social Coordinator

The Charlotte Stone team is mighty and fast-growing. In this role, you will have the unique opportunity to work with the Chief Brand & Content Officer and the Marketing & E-Comm Coordinator to help communicate with customers and help represent the brand on social media during nights and weekends. We're looking for a solutions-oriented communicator who loves connecting with customers and is passionate about the brand.

This position is remote and part-time on nights and weekends. Applicants in Los Angeles and Ventura are preferred.

What You'd Do:

  • Manage social media interactions (DMs and comments) and ensure communications coming from CS social accounts are spoken in the Charlotte Stone voice and are representative of our brand’s values.
  • Engage with customers and respond to comments and DMs in a timely manner.
  • Respond to and interact with customers who tag on their feeds and stories.
  • Execute weekend Instagram story content.
  • Work with Customer Experience to resolve order issues and help find solutions to customer inquiries.
  • Know the Charlotte Stone brand, voice, vision, and style like the back of your hand. Understand how to communicate with customers in a way that upholds our values, empowers our customers and strengthens our social community (and beyond).  
  • Keep a pulse on social media best practices, fashion, and cultural trends, as well as the activities of our peers to identify opportunities for Charlotte Stone.
  • Bonus: Work with Chief Brand & Content Officer to ideate and execute Instagram story content and UGC.

 

You'll Love This Role Because...

  • First and foremost, you're a believer in the Charlotte Stone brand, voice, and product. You can genuinely advocate for the brand’s mission, vision, and values.
  • You're a self-starter who takes pride in being highly organized, flexible, and meticulous.
  • You're eager to build from the ground up and isn’t afraid to roll up their sleeves and help out wherever help is needed, no matter the department.
  • You're the definition of a team player, curious and always asking yourself: how can we do this even better?

 

We're Obsessed With You Because...

  • You have 1 - 2 years of experience in social media and/or customer service and are confident speaking on behalf of a brand.
  • You are a people person and an excellent communicator. You're excited at the opportunity to interact with our fans and build relationships with our customers.
  • You pay attention to the little things. Proofreading is your friend.
  • You love a good pun.

If this sounds like you, follow the prompts below to apply.