TALK TO ME ABOUT SHIPPING.
It's pretty standard—once you place your order, we begin to process it. After we process it, we ship out the shoes and send them on their way to you. We ship from our HQ in Ventura and processing may take up to 72 hours. That being said, we typically get orders out the same day depending on order volume.
Any orders placed on weekends or holidays will generally begin processing the next business day.
If you need an order right away, your best bet will be to select expedited shipping at checkout and shoot us an email with your order number letting us know when exactly you need it by, so we can do our best to get your shoes out right away.
We offer Route shipping protection on every domestic order at checkout. Route is an optional add-on for immediate assistance if your package gets lost, stolen, or damaged on its way to you. When Route is added to your order, it provides full protection for a refund or replacement in case something happens to your order in transit. Unfortunately, we cannot assist with claims for any orders where Route protection is removed at checkout.
We offer free ground shipping for domestic orders over $300. If you don't want to wait (we get it), we also offer 2nd Day Air shipping through UPS.
All orders will ship from either our Ventura warehouse. You can get a custom shipping time estimate by entering your address at checkout.
If you need your shoes shipped overnight, shoot an email to email@example.com and someone from the team will be in touch right away.
All international shipments will go through DHL Worldwide.
If you are shipping to Canada: duties are included but taxes are not.
If you are shipping to one of the below countries: taxes & duties are included in international shipping costs.
United Arab Emirates
If you are an international customer and your order is not shipping to one of the countries listed above, taxes & duties are not included in international shipping costs and will be billed through the shipping carrier.
For all international customers, please be aware of your country’s customs policies, as customs duties may be added and collected before you are able to receive your shipment. We do not have any control over these fees and we cannot advise as to what the costs will be, as they vary from country to country. We’re not able to reimburse you for duties and taxes paid upon delivery. For more information, please contact your local customs office or DHL.
WHAT'S THE DEAL WITH THE RECYCLED BOX OPT-IN AT CHECKOUT?
Here at Charlotte Stone Shoes Headquarters, we’re trying to figure out how we can cut down on our carbon footprint. From our sustainable footwear materials to our recycled office paper, we’re always trying to do better. Since our online business has grown in a big way this year, so has our pile of cardboard recycling. It’s an inevitable: you sell more shoes, you ship more shoes, you have more cardboard shipping to recycle. Plus some of you have figured out that you’re between sizes, so you buy two pairs and send one back. We’re cool with that! But it means returned cartons that are nowhere near the end of their life, and we feel like they want to see more of the world. So we came up with a plan: add an opt-in at checkout to have us ship your shoes in a recycled carton. You’ll still get the same beautiful shoebox and dust bag packaging (all made from natural and/or recycled materials), but your shipping carton will have been around the block once or twice. And who cares, right? It’s what’s inside that counts. So if you’re not into judging a book by its cover, opt-in to save a lightly used box from the recycle bin.