Feet are like snowflakes so fit tends to vary based on the style. That said, we fit-test all of our shoes and have recommendations for each style on each individual product page. Want to know exactly how your foot measures up? Click here to find your Foot DNA and make your shoe-cisions with ease. 🙃
We only do whole sizes, so we typically recommend that half sizes size up. That said, if your foot runs narrow or your arch is on the lower side, you may want to size down. Click here to reach out to our Shurus™ for a second opinion.
We order limited quantities to avoid over-production and reduce waste, so our shoes go fast! We definitely can't promise that we'll make more of a certain shoe, but we never say never. Add your name to the waitlist on the product page or shoot us an e-mail and we’ll make sure to let you know if they ever come back in stock.
Most of our shoes are online only, but we do have seasonal selections at a few shops around the US. Click here to find out if there's a store in your area that carries our shoes.
Yes we do! To get a shipping estimate, add the item to your shopping bag and enter your address. Make sure to select the country you are shipping to in the upper right hand corner of your screen.
Please note, customs charges and/or import duties are not necessarily included in the estimate or in the price you pay at checkout. Customs fees and duties will be billed by the carrier after your order is shipped and may vary from country to country.
For more information, check out our Shipping Guide.
Absolutely! We offer free returns on all domestic orders (except those marked "final sale”) for a refund so long as they're shipped back to us within 14 days from the time of delivery.
We simply ask that you try the shoes on over a clean, carpeted surface until you're certain you want to keep them, and that you return them with all their original packaging and with no damages to the shoe box. Items with worn soles or missing or damaged packaging will be rejected and returned to sender.
Take a look at our Returns Guide for our full policy.
We offer exchanges on all orders shipped within the United States. To start an exchange, click here.
All we ask is, like a return, is that you make sure to ship back the pair you are returning within 21 days in clean, unworn condition. As soon as we receive and process the pair you're not keeping, we'll process an order for the new ones. Just like your original order, you'll receive an email with all your tracking info.
That said, we do not offer exchanges on already-exchanged orders. If the item you exchanged for doesn't work out, it can be returned for a refund or a store credit, as long as it's returned within the timeframe outlined in our returns policy.
Put your feet up! Your shoes are getting packed and will be on your feet in no time. You will receive an order confirmation to the email address provided at check out and another one when your order ships.
Your order will ship from our warehouse within 72 hours of being placed. Please note, we do all of our shipping in house, so orders do not ship on weekends or holidays.
We cannot guarantee all items are in stock. If we are unable to process your order, we will notify you within 2 business days of a cancellation and provide a refund.
We offer Route shipping protection on every order, so your order is protected as long as you did not opt-out at checkout. You can easily file a claim following the link sent with your order! Since coverage is optional, unfortunately, if you opted out, we would not be able to provide a replacement or refund for the order.
Route is a shipping protection service we've partnered with to offer a way for you to keep an eye on your shoes and to make it even easier to file a claim and get immediate help for any lost or damaged items. Orders protected by Route are eligible for replacement or refund. If you opt out of this protection at checkout, we will sadly not be able to take responsibility for lost, stolen, or damaged goods.
Sale items (including items purchased with a discount code) are ineligible for a refund, but can be returned for store credit, as long as the item was not marked "final sale" or purchased at 30% or more off the retail price.
The best way would be to select 2nd Day Air shipping at checkout. Orders placed after 12 pm PST will ship the next business day. We process orders in the order we receive them, so if you need your shoes urgently, get in touch with us and we'll do our best to make sure it goes out right away.
At the moment, we unfortunately do not offer exchanges on orders shipping outside of the US.
You know we love a thorough shopper! Click here to get in touch with one of our Shurus™ (shoe + guru, get it?!) and we'd be more than happy to help out!
Sometimes we get so excited about a style that we want to share them with you before the factory is finished shipping them. When you pre-order a shoe, it basically means you are buying the shoe now but it will ship out a little bit later. There are still a limited number of units available and sizes can still sell out. It's just like a regular order and you can still return them if they don't work out.
A Made-To-Order is a special instance where a shoe is way more popular than we anticipated (we're modest girlies over here). Since we love to give the people what they want, we'll occasionally open up Made-To-Orders, a limited window of time where you can place an order that the factory makes *just* for you. Like pre-orders, these orders will take extra time to ship and can be returned if they don't work out. Unlike a pre-order, the stock available is unlimited within the window of time the Made-To-Order is available, so there is no risk of your size selling out.
Hey if there is anyone who understands late night wine shopping, it's us. Shoot us an e-mail as soon after placing your order as possible and we will do our best to update your order.
Your store credit will have been emailed to you as an e-gift-card. That gift card will have a code that you simply enter at checkout. If you can't find it for whatever reason, shoot us an e-mail and we'll help track it down.
We don't always have sales, but when we do, it's best to be on our mailing list. Our newsletter subscribers get first dibs on new products, early access to sales and more.
We'll totally honor price adjustments for items that went on sale within 7 days of your original purchase, so long as the item was purchased at full price on our site. The item must be in stock and proof of purchase is required. Price adjustments will be issued as a store credit to use towards a future order.