We’re looking for a Fulfillment Manager to join our team to oversee all in-coming production shipments, all out-bound customer orders and to maintain a tidy and efficient warehouse. Our ideal candidate is a high-energy, problem-solving team player who is excited about getting Charlotte Stone shoes onto more feet. This job is full time and based in Ventura.

What You'd Do:

• Lead and execute order distribution through Shopify + Shipstation.
• Oversee the QC process and communicate QC guidelines to the Fulfillment Team.  
• Strategically oversee warehouse hours and staffing to keep up with demand.
• In the event of quality control issues, lead the charge in finding solutions and issuing chargebacks to the factory.
• Oversee receiving production shipments from the factory to Charlotte Stone HQ.
• Maintain warehouse cleanliness including unpacking and organizing products, breaking down boxes, and disposing of trash and recycling.
• Perform 10% QC on all incoming freight by comparing pre-production approvals with bulk production.
• Communicate regularly with shipping carriers to make sure orders are being picked up and received in a timely manner.
• Create inventory transfers in Shopify for all shipments.
• Monitor the shipping & launch calendar; stay up to date on upcoming launches and pre-orders and their associated dates and staff accordingly.
• Track, quality check, process, repack, and restock returns.
• Perform regular inventory counts and update inventory in Shopify to ensure accurate numbers at all times.  
• In the event of inventory discrepancies, find the cause and make subsequent updates to inventory and systems.
• Review and problem solve orders to ensure optimal delivery for an exceptional customer experience.
• Actively communicate with the Design and CX Teams to ensure expectations are aligned.
• Have a strong understanding of Charlotte Stone products.
• Uphold Charlotte Stone’s standard of care, quality, and service.
• Performs other duties, as requested.

We're Looking For Someone Who...

• Has experience working in a warehouse setting.
• Is detail-oriented with the ability to manage multiple tasks simultaneously and to see things through to completion.
• Has excellent interpersonal, written, and verbal communication skills.
• Is proficient in Excel and Google Suite.
• Can handle situations with confidence, tact, and resourcefulness.
• Is a problem solver and forward-thinker with an altruistic “can-do” attitude.
• Is comfortable and confident working autonomously in a high-volume setting
• Is reliable, punctual, efficient.
• Is a team player with excellent leadership skills.
• Not afraid to go the extra mile, with the customer in mind.  

You’ll Love This Role Because You’re…

• First and foremost, a believer in the Charlotte brand and product. You can genuinely advocate for the brand’s mission, vision, and values.
• A self-starter who takes pride in being highly organized, flexible, and meticulous.
• Eager to build from the ground up and doesn’t scoff at performing duties outside your primary day-to-day responsibilities.
• Curious and always asking yourself: how can we do this even better?

We’re Obsessed with You Because…

• You have experience scaling operations and you get a rush from creating efficient systems that support growth.
• You have prior experience in Fulfillment and are excited to see Charlotte Stone shoes on more feet.
• You’re ridiculously organized and care about the details.
• You're an empathetic team player with a high value of communication.
   

If this sounds like you, complete the form below to apply.