Feet are like snowflakes so fit can vary based on the style. Our shoes are a "standard" B width. We do not carry wide widths or half sizes. Our shoes typically run true to size, however, if you are a half size or have a wider foot, we recommend sizing up.

We only carry whole sizes, so we typically recommend that half sizes size up.

If your foot runs narrow, you may want to size down. If your foot runs wide, we recommend sizing up.

Click here to reach out to our friendly customer service for a second opinion or more specific fit guidance.

Most of our shoes are online only, but we do have seasonal selections at a few shops around the US. Click here to find out if there's a store in your area that carries our shoes.

We order limited quantities to avoid over-production and reduce waste, so our shoes go fast!

We recommend adding your email to the waitlist on the product page by clicking on your sold out size, then adding your email. You will be notified in the event of a restock, and in case a return comes back in your size.

You can also e-mail us and we’ll let you know if a specific style or color is going to come back in stock.

We do not have any promotions running at the moment. However, you can get $30 off when you sign up for our Rewards Program.

In order to get first access to online promotions or our online sample sales, it's best to be on our mailing list.

Online promotions are typically a discount that's automatically applied to certain products at checkout, or a discount code that can be applied to your cart.

Discounts and promo codes cannot be combined with reward points, Treet codes (ChaCha trade-in credits), or other markdowns (sale section items).

Discount codes can only be used on full-price products, and do not apply to gift cards, sale items, socks, or other accessories.

Purchases made with a discount code are eligible for return unless otherwise stated. Please see our Refund Policy for a full breakdown.

We will honor price adjustments for items that went on sale within 7 days of your original purchase date.

The item must still be in stock in your size and must have been purchased at full price (not using a discount code, rewards, or Treet code) to be eligible for a price adjustment.

Full price items, and items purchased with a discount code, are eligible for return or exchange.

All items marked as final sale are not eligible for return or exchange.

Returns for a refund must be submitted online within 14 days of your delivery date.

Returns for store credit, or exchanges, must be submitted within 21 days of your delivery date.

Our online returns portal will indicate the latest possible date by which your return must be scanned in by the carrier. Please note, the date shown in the returns portal ("returnable until date") is the date the return label will expire, and not the window of time available to submit the return.

We provide prepaid return labels for all returns and exchanges, but we do not refund the original shipping charge on any order. All returns and exchanges are subject to a $7 handling fee that will be deducted from your total refund amount.

If your return label has expired / the return has not been mailed back to us in time, the return is no longer eligible for a refund, store credit, or exchange.

We can only accept returns on items that are clean, unworn and arrive to us in sellable condition. All returns must include the shoebox in its original condition along with original packing materials. 

Returns with signs of wear, damage, or in an unsellable condition will be shipped back to you at your expense and a refund will not be issued. We reserve the right to refuse a return that has signs of wear.

If we accept a return, but the shoebox is damaged or missing, or if any cleaning is required, we will deduct a $20 cleaning or materials fee (per item) from your refund.

All international returns must be submitted online within 14 days of delivery.

We provide return labels, but we do not cover the cost of shipping on returns for orders placed outside of the U.S.

The cost of return shipping, taxes, and duties will be deducted from the final refund amount.

We do not offer exchanges on international orders.

We offer free exchanges on all orders shipped within the United States. To start an exchange, click here. Exchanges must be submitted online within 21 days of delivery.

Please make sure to ship back the pair you are returning in brand new, unworn condition with all original packing materials and the shoebox intact.

We do not offer exchanges on already-exchanged orders. If the item you exchanged for doesn't work out, it can be returned for a refund or a store credit, as long as it's returned within the timeframe outlined in our returns policy.

Returns will be processed within 10-12 business days of receipt back to our warehouse.

If you still haven't been refunded within that timeframe, shoot us an email and we'll look into it for you.

We got you!

If you live in the United States, click here to start your return and download a label.

If you do not live in the United States, click here to start your return and download a label.

You will receive an order confirmation to the email address provided at checkout when your order is placed, and another email when your order ships.

All orders ship from our HQ in Ventura, CA.

Any orders placed on weekends or holidays will be processed the next business day. Order processing may take up to 72 hours. Shipping time begins once your order has been fulfilled, and not when the order is placed.

There is a very limited window of time to make edits to your order once placed. We cannot guarantee we will be able to intercept your order before it is shipped.

Please confirm your shipping address prior to placing your order as we are not responsible for mis-ships due to an incorrect shipping address entered at checkout.

If you need an order right away, please select expedited shipping at checkout. Please note shipping time begins once your order has been fulfilled, and not when the order is placed.

We cannot guarantee any specific delivery date. We do not offer overnight shipping.

We offer Route shipping protection on every domestic order at checkout due to increasing instances of theft and damage in transit. Route is an optional add-on for immediate assistance if your package gets lost, stolen, or damaged on its way to you. When Route is added to your order, it provides full protection for a refund or replacement in case something happens to your order in transit. Unfortunately, we cannot assist with claims for any orders where Route protection is removed at checkout.

We offer free ground shipping for domestic orders over $300. We also offer expedited shipping at checkout, but we cannot guarantee a specific delivery date.

All orders will ship from our Ventura warehouse.

Please reach out to us prior to placing your order if you have a question regarding shipping times.

Please confirm your shipping address prior to placing your order.

We are not responsible for mis-ships due to an incorrect shipping address entered at checkout. There is a very limited window of time after placing an order where we may be able to edit it, however we cannot guarantee this, and encourage you to double check your order before placing it.

To get a shipping estimate, add the item to your shopping bag and enter your address. Make sure to select the country you are shipping to at the bottom right side of the screen on our website.

Please note, customs charges and/or import duties are not necessarily included in the estimate or in the price you pay at checkout. Customs fees and duties will be billed by the carrier after your order is shipped and may vary from country to country.

All international shipments will go through DHL Worldwide. 

If you are shipping to Canada: duties are included but taxes are not.

If you are shipping to one of the below countries: taxes & duties are included in international shipping costs.

• Australia
• Austria
• Belgium
• Bermuda
• Bulgaria
• Chile
• China
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong
• Hungary
• Ireland
• Israel
• Italy
• Japan
• Korea (South)
• Kuwait
• Latvia
• Lithuania
• Luxembourg
• Macau
• Malaysia
• Malta
• Mexico
• Monaco
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Puerto Rico
• Qatar
• Romania
• Saudi Arabia
• Slovak Republic
• Slovenia
• Spain
• Sweden
• Switzerland
• Taiwan
• Thailand
• United Arab Emirates
• United Kingdom

If you are an international customer and your order is not shipping to one of the countries listed above, taxes & duties are not included in international shipping costs and will be billed through the shipping carrier.

For all international customers, please be aware of your country’s customs policies, as customs duties may be added and collected before you are able to receive your shipment. We do not have any control over these fees and we cannot advise as to what the costs will be, as they vary from country to country. We’re not able to reimburse you for duties and taxes paid upon delivery. For more information, please contact your local customs office or DHL.

We offer Route shipping protection on every order, so your order is protected as long as you did not opt-out at checkout. You can easily file a claim following the link sent with your order! Since coverage is optional, unfortunately, if you opted out, we would not be able to provide a replacement or refund for the order.

Route is a shipping protection service we've partnered with to make it easier to file a claim and get immediate help for any lost, stolen, or damaged items. Orders protected by Route are eligible for replacement or refund. If you opt out of this protection at checkout, we will sadly not be able to take responsibility for lost, stolen, or damaged goods.

When you pre-order shoes, it basically means you are buying the shoes now, but they will ship out a little bit later as soon as we have the inventory on hand. There are still a limited number of units available and sizes can still sell out.

You can still return the order if they don't work out.

A Made-To-Order is a special instance where we offer a limited window of time to place an order that the factory makes for you based on your order.

Like pre-orders, these orders will take extra time to ship and can be returned if they don't work out.

Unlike a pre-order, the stock available is unlimited within the window of time the Made-To-Order is available, so there is no risk of your size selling out.

Shoot us an e-mail as soon after placing your order as possible and we will do our best to update your order.

We cannot guarantee we will see your request before the order is fulfilled. If this happens, you can submit a return for the order.

If you place an order for a final sale item and reach out to cancel, we are not responsible for the item once it ships. Unfortunately, we are not able to accept returns or exchanges for final sale items, so please be sure of your order when it is final sale.

Your store credit will have been emailed to you as an e-gift-card. That gift card will have a code that you simply enter at checkout. If you can't find it for whatever reason, shoot us an e-mail and we'll help track it down.

You know we love a thorough shopper! Click here to get in touch with our customer service team.

We will happily work with stylists for studio/shoot pulls. No need to make a purchase! Just reach out to partners@charlotte-stone.com and they can handle the rest. Please use the subject: Loan [Project Name] so we can process your request with urgency.

Points cannot be combined with other promotions or discount codes, and cannot be applied to sale section items.

Points can be applied to all full-price orders of $175 or more. Apply points at checkout, up to $50 off, via the dropdown menu.

Once rewards are applied to an order, they are not refunded if the item is returned.

Points from a recent purchase will appear in your account 14 days after your purchase date.