We'll accept returns on all items (except those marked "final sale") within 14 days of you receiving your order. All we ask is that the shoes are unworn and have all packaging, tags and dust-bags included when your return 'em.

In the interest of quality, we can only accept returns on items that are clean and unworn. We also consider our packaging to be an important part of the ~Charlotte Stone experience~ so we will charge a $20 restocking fee for missing/damaged shoeboxes and dustbags. If an item comes back with signs of wear or is missing packaging, we may have to send it back to you at your cost.

Right now, we are unable to process exchanges, so if you'd like to exchange something, please return the original item(s) for a full refund and place a new order.

Hey we get it, sometimes life gets busy, so if for some reason you're not able to get the shoes back to us before the 14 day window, we'll still take them back and just issue you a store credit instead. Just make sure to get them to within 30 days of receiving your order, so we can still make them available for other customers to purchase.

We need a little bit of time to inspect and repack all returns to make sure they meet our quality standards. That being said, returns will be processed within 7-10 business days of receipt. If for whatever reason, you still haven't been refunded, give us a call or shoot us an email and we'll look into it for you.