Fulfillment Specialist

We’re looking for a Fulfillment Specialist to join our team to help fulfill online orders and maintain a tidy and efficient warehouse. Our ideal candidate is a high-energy, problem-solving team player who is excited about getting Charlotte Stone shoes onto more feet.

Here's the role we're looking to fill in more specifics:

What You'd Do:

  • Order picking - Locating and selecting product for orders in an accurate and timely manner
  • Order packing - efficiently and accurately place ordered product in boxes for shipping
  • Product unpacking and organization
  • Maintain warehouse cleanliness including unpacking and organization of products, breaking down boxes, disposing of trash and recycling
  • Communicate regularly with shipping carriers to make sure orders are being picked up and received in a timely manner
  • Track, quality check, process, repack, and restock returns
  • Perform regular inventory counts to ensure accurate inventory numbers
  • In the event of inventory discrepancies, find the cause and make subsequent updates to inventory and systems
  • Review and problem solve orders to ensure optimal delivery for an exceptional customer experience
  • Actively communicate with the Logistics Manager and the CX Team to ensure expectations are aligned
  • Be a problem solver and provide feedback and solutions for improvements
  • Have a strong understanding of Charlotte Stone products
  • Uphold Charlotte Stone’s standard of care, quality and service
  • Performs other duties as requested

We're Looking For Someone Who Is...

  • Detail-oriented with the ability to manage multiple tasks simultaneously and to see things through to completion
  • Has excellent interpersonal, written and verbal communication skills
  • Able handle situations with confidence, tact, and resourcefulness
  • A problem solver with an altruistic “can-do” attitude
  • Comfortable and confident working autonomously in a high-volume setting
  • Reliable, punctual, efficient
  • A team plater
  • Not afraid to go the extra mile, with the customer in mind


You’ll Love This Role Because You’re…

  • First and foremost, a believer in the Charlotte brand and product. You can genuinely advocate for the brand’s mission, vision and values.
  • A self-starter who takes pride in being highly organized, flexible, and meticulous.
  • Eager to build from the ground up and doesn’t scoff at performing duties outside your primary day-to-day responsibilities.
  • The definition of a team player, curious and always asking yourself: how can we do this even better?


We’re Obsessed with You Because…

  • You have prior experience in Fulfillment and are excited to to see Charlotte Stone shoes on more feet.
  • You’re ridiculously organized and care about the details.
  • You are a team player with a high value of communication.  

If this sounds like you, send your resume to fulfillment@charlotte-stone.com.